Conditions for returning goods within 14 days after purchase:
According to the paragraph 9 of the Law of Ukraine on Consumer Rights Protection, you can return the goods within 14 days, subject to the following conditions:

  • The product was not in direct use
  • There are no damages and traces of use, the presentation of the product is completely preserved.
  • The original packaging of the product has been preserved, incl. the blister, factory film, etc. are not damaged.
  • The item is in perfect working order.

In the event that defects are found during the use of the product, the return and exchange of this product is possible only through the manufacturer's Service Center (see p. Terms of Warranty Service). If a product is not under warranty, it cannot be returned.

Please note that the product is considered as "used"  even after its one-time operation.

 

Procedure for returning or exchanging a new product:
To exchange / return goods, you must write a letter to our address homecityshop24@gmail.com, in which you must specify the following data:

  • Name, phone number of the buyer.
  • Date and order number.
  • The composition of the order.
  • Describe thorougly the breakdown, defect, malfunction, incompleteness, damage or non-compliance of the goods.
  • Attach some close-up photos or video of the damaged product.
  • The desired action is an exchange or refund. For a refund, you must specify your full name and bank details.

After receiving the letter, the store considers the claim within 1-3 business days.

Based on the results of the consideration of the claim, the store provides a detailed response  in a letter with further instructions.

If the goods, according to the Law of Ukraine, are subject to exchange / return, the response letter will contain the data for sending the goods to the store or to the manufacturer's service center.

Upon receipt of the goods, the store within 1-5 business days makes a refund to the buyer on the bank account indicated by him or sends the goods.

The cost of delivery when returning a new product within 14 days is paid by the buyer (in case the product did not fit in color, size and other appearance properties).